About Us

At Velvette Desires, we understand that lingerie is not just about clothing—it's about how you feel when you wear it. Our carefully curated selection encompasses a range of high-quality lingerie, accessories and more, designed to highlight your unique beauty and personal style.

Whether you are looking for something to wear on a special occasion or seeking everyday comfort with a touch of luxury, our collections are crafted to elevate every moment.

  • Exceptional Quality

    We prioritise quality in every item. Our selection includes only the finest materials, ensuring each piece is stunning, comfortable and durable. From luxurious lace to silky satin, our designs are carefully crafted with meticulous attention to detail. We aim for excellence in every piece, combining beauty with long-lasting wear and satisfaction.

  • Inclusivity and Variety

    We embrace diversity by offering an inclusive range of sizes and designs. Whether you want a stylish lingerie set, a chic bodysuit or everyday essentials, our collection caters to different body types and preferences. We believe everyone should feel confident and have access to fashionable, high-quality lingerie that enhances their unique style and personality.

  • Discreet Packaging:

    We value your privacy and discretion. All orders are packaged carefully to guarantee secure and subtle delivery. We understand that shopping for intimate apparel is a personal experience and we fully respect your need for privacy. Our packaging is unmarked, ensuring your purchase arrives securely without revealing its contents, prioritising your comfort and confidentiality.

  • Sustainable Practices

    We are committed to eco-friendly practices, using sustainable materials and ethical manufacturing. By minimising our environmental footprint, we provide high-quality lingerie that allows you to enjoy luxury while supporting a brand focused on responsibility. Our goal is to offer beautiful, comfortable designs without compromising our dedication to sustainability, benefiting you and the planet.

  • Convenient Shopping Experience

    Our platform offers free UK delivery on orders over £39.99, ensuring you can enjoy luxury lingerie with ease. We provide a secure checkout process, accepting all major payment methods for a smooth shopping experience. Shop from the comfort of your home with confidence, knowing we prioritise convenience and security throughout the entire purchasing journey.

  • Customer-Centric Approach

    At Velvette Desires, customer satisfaction is our top priority. We are committed to providing top-tier service and support. Whether you need advice on sizing, help with an order or answers to inquiries, our friendly customer service team is here to assist. We aim to make your shopping experience enjoyable, fulfilling and completely satisfactory.

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Frequently Asked Questions

What sizes do you offer?

We offer a wide range of sizes, including plus-size options, to ensure everyone can find the perfect fit. Check our size guide for detailed measurements.

Do you offer free delivery?

Yes, we offer Free UK Delivery on all orders over £39.99. Standard delivery rates apply to orders below this amount.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number to follow your package.

What payment methods do you accept?

We accept all major payment methods, including credit/debit cards, PayPal and more for a secure and easy checkout process.

Can I return or exchange an item?

Yes, we accept returns and exchanges within 14 days of receiving your order. Items must be unworn, in their original packaging, with tags attached.

Do you ship internationally?

Currently, we primarily ship within the UK, but international shipping options may be available soon. Stay tuned for updates!

How do I care for my lingerie?

We recommend hand-washing delicate items like lace and silk. For more details, check out our Lingerie Care Guide on the blog.

How can I contact customer service?

You can reach our customer support team via email at help@velvettedesires.co.uk or Call us on +44 749 5802 678 and we will be happy to assist you.

Our Promise

When you choose Velvette Desires, you are not just buying lingerie - you are investing in a brand that values quality, inclusivity and customer satisfaction. Our promise is to deliver:
• High-Quality, Luxury Lingerie: Each piece is designed to offer exceptional comfort and style.
• Inclusive Sizing: A diverse range of sizes to suit every body type.
• Discreet Packaging: Ensuring your privacy with every order.
• Free UK Delivery: On orders over £39.99, with secure and efficient shipping.
• Secure Checkout: Accepting all major payment methods for a seamless transaction.

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